Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, select your challenge from the options, if your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering improper info will result in the remark being eliminated.

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How you can submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Present an outline of your challenge (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your comment. Or, at the very least update it to say resolved. It will assist customers that also need assistance get the attention they need. Thanks!

Please observe: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to take action.

● Withdrawal Danger could be triggered by a variety of causes. Danger control is extraordinarily essential. Please observe that we will only allow you to if we deem your case to be reliable, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extraordinarily exhausting to resolve these points as soon as potential and a few instances can take time to resolve but please consider the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit cards.

● Observe: It will probably take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.