Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone number, select your problem from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing mistaken info will result in the remark being eliminated.

-----------------------------------

Methods to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your concern (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, no less than update it to say resolved. It will assist users that still need assistance get the attention they need. Thanks!

Please word: We will’t allow you to until you provide us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

-----------------------------------

Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to do so.

● Withdrawal Danger could be triggered by various reasons. Danger control is extremely essential. Please word that we will only aid you if we deem your case to be professional, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our staff works extraordinarily onerous to resolve these points as quickly as potential and a few instances can take time to resolve however please bear in mind the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or buying crypto with credit score/debit cards.

● Notice: It could possibly take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to other customers and can end in a ban.