Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we do not ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone number, select your concern from the options, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or providing incorrect info will result in the remark being eliminated.

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The right way to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present an outline of your difficulty (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your comment. Or, at the very least replace it to say resolved. It will help users that still need help get the attention they want. Thank you!

Please word: We will’t assist you until you present us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e-mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to do so.

● Withdrawal Danger might be triggered by quite a few reasons. Danger control is extraordinarily necessary. Please observe that we will solely allow you to if we deem your case to be respectable, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these issues as quickly as potential and a few instances can take time to resolve however please take note the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Observe: It could actually take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different users and will end in a ban.