Bitstamp froze $5m *after* KYC. You can't trust Bitstamp, move your money now.

WARNING: If you're using bitstamp, get out while you can, especially after the Robinhood takeover!

I'm not one to post online for bad service, but what's going on with Bitstamp has me livid.

I have trusted Bitstamp for personal and business accounts for over 7 years, if you are reading this, my suggestion is to move away asap. Since Robinhood’s acquisition, their service has tanked. My funds are frozen despite full KYC compliance, and their support is a maddening loop of empty promises. This isn’t just incompetence.

I’m urging everyone: move your assets NOW before Bitstamp’s decline under Robinhood screws you too. They are withholding my company's funds, while telling me that there should be no problem, and aren't even able to provide an explanation.

Ticket: BIT-2204977

• June 2021: Activation of the Bitstamp account. Completion of the first KYC procedure.

• October 2023: Completion of an additional KYC update.

• January 2025: Request from Bitstamp for an update on estimated trading volumes.

• July 18, 2025: Submission of detailed requested estimated volumes.

• July 22, 2025: Closure of support ticket BIT-2098156 with confirmation of the completed data update. In 4 separate phone conversations, Bitstamp representatives confirmed that: The account should not have any operational restrictions. The matter would be flagged as priority. Opening of a new follow-up ticket BIT-2204977.

• July 23, 2025 (6:00 PM): Customer support asks to try withdrawing again, but it still does not work.

• July 24, 2025 (10:00 AM): 48 hours after ticket closure and 4 business days from submission, withdrawals remain disabled.