My son transferred eth and btc to his zengo wallet a year ago, it was received successfully but his balance shows no coins in the wallet and balance zero. We chatted with support and they sent pics showing that they see the coins in there. They then stopped responding and still no coins visible in the wallet. Any thoughts? I have screen shots of the support conversation showing the coins they see in the account also the screenshot of the zero balance in the account but I can't post them here. Any help would be appreciated as this is getting quite frustrating.
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